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Customer Satisfaction Survey

Do you know what your customers think about your products or services? Most organisations intend to satisfy their customers, but in reality, do they? Customer satisfaction surveys hold the secret to uncovering this information which is central to building customer loyalty.

Phone: 01453 886113 / 01453 297332
Mob: 07908 252604

Why Employ Satisfaction Surveys?

Both understanding and looking after your customers is essential in today’s competitive business environment. Just a small increase in customer retention can lead to an increase in repeat business as well as business referrals through brand loyal clients. This will all result in an increase in your sales.

Understanding and addressing any problems, however big or small, that a client has experienced will help refine core values and a company’s overall offering. Similarly, affirmation of positive experiences is of equal value. A well planned and executed customer satisfaction questionnaire will reveal this data.

Satisfaction Survey Company

A customer satisfaction survey often identifies what your clients need and value. This in turn helps businesses to develop and grow, as well as contribute towards establishing them as an industry leader. Jonti Telemarketing Services work with companies to develop a customer questionnaire that asks the right questions.

We understand how the information we gather will benefit our client. Our experienced telemarketers are able to engage customers and gain the information we are looking for, whilst working at an efficient and productive pace.

To see how a customer satisfaction survey can help improve and grow your business offering, please call us today.

B2B Lead Generation

B2B Lead Generation – a focused script and carefully planned lead generation campaign will, without question, deliver results. Our well established team has unrivalled experience in many business sectors including:

  • Financial services
  • Organisational development training
  • Recruitment
  • Security installations & management
  • Electrical contractors
  • Graphic design
  • IT support
  • Intellectual property coaching
  • Education
  • Marketing
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What our clients Say?

C&G Safety & Environmental Limited

Roger Hart:
We have used Jonti Telemarketing for over 4 years now and we keep using them with good reason – they get results. They have been helpful, proactive and have developed a good knowledge of our industry and company. I would be happy to recommend their services and have on several occasions.

Innovate IP

Karen Hensman:
JONTI telemarketing has been handling our calls for some time now. The service is exemplary and we’ve gained new clients from the meetings they arranged on our behalf! They took considerable time learning a complex subject in order to provide the best service possible and maximise results. JONTI have been flexible in their approach, adjusting the calling programme as necessary to fit in with our budget and business needs. We have had regular review meetings to discuss and adjust the script where necessary. Tracey in particular has been professional and approachable in all instances. I cannot recommend JONTI highly enough!

MNS Promotions

Deb Jones:
Tracey Ayers has been a pleasure to work with and know. Not only did she make time to get to know my business, she spent time to get to know me. This meant she could find the right clients for me to work with. Her insight and professionalism was inspirational. Her encouragement and belief in my business made her job easy to do, as she could confidently sell my business to anyone! Her recent training course on telesales skills was beautifully delivered, with attention detail on all levels. I would thoroughly recommend her services for your company.

Nedap Security Management

Jeroen Gieling:
We appointed JONTI Telemarketing after researching other providers and feel we've made the right decision for our business. Working closely together to understand our products and services has been crucial to the success of our appointment generation campaign. JONTI has consistently reviewed results and fed back to us on a regular basis. Their flexibility and innovative thinking have ensured we find the right approach when speaking with potential new clients. They have taken our ideas, worked closely with us and provided a solution to meet our objectives. We look forward to continuing our relationship and would highly recommend their services...
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